Submitting New Work Requests

1. Click the Create Work Request link to open the Create Work Request page.

2. Use the controls on the page to enter work request information:

• Requester Email (Required) – Enter your email address in the Requester Email field. The Requester Email is used to check the status of your work requests in xmWEB, and by MicroMain XM™ users to send email updates to specific requesters.

• Requester Name – Enter the name of the person or company requesting the maintenance.

• Phone – Enter a contact phone number for the person or company requesting the maintenance.

• Property (Required) – Select the main location of the asset using the field pick list.

• Building - Buildings are the primary location components of a Property, used to further define the location of a property’s assets. Buildings, in MicroMain XM, are associated with a specific property.

• Asset (Required) – Select the asset that needs to be maintained using the field pick list.

• Location – Enter a detailed location of the asset in this field (e.g., physical address).

• Service (Required) – Select or enter a short description of the maintenance or problem.

• NOTE:  To enter a user-defined Service, click the Other button. Return to the Service field pick list by clicking the List button.

• Description – Enter a more detailed description of the maintenance or problem.

3. Click the Create Request button to submit the request to MicroMain XM.

NOTE:  If the feature is enabled, clicking the Create Request button also sends an email notification to a predefined email address. Your Requester Email is used as the return address.  

NOTE:  If the feature is enabled, clicking the Create Request button copies all entered work request information to the Comments field of the new work order.

4. xmWEB confirms that the work request was submitted. A new work order is created in MicroMain XM with the following characteristics:

• The work order Type is "Demand."  

• For user-defined Services, the work order Priority is "2."

5. Use the hyperlinks on the left sidebar of the page to access other xmWEB features:

• Create Work Request – Click this link to return to the New Work Request page and enter a new work request.

• View Status – Click this link to view the status of your work requests.

• Help – Click this link to open the xmWEB help file.

• Change Password - Click this link to create a new password for your account.

• Logout – Click this link, at the top right-hand corner of the webpage, to logout of the xmWEB site.